Shipping Policy

1. Delivery Coverage

We currently ship pan-India, including to Gujarat, Maharashtra, and Kerala, via our courier partners.

2. Delivery Timelines

Orders are typically delivered within 3–6 business days of order confirmation, depending on your location. Metro cities are generally on the faster end of this range; remote pin codes may take slightly longer. Delivery timelines are estimates and not guaranteed, and may be affected by courier delays, weather, or local restrictions outside our control.

3. Shipping Charges

• Orders of ₹15,000 or more: free shipping.
• Orders below ₹15,000: a flat shipping charge of ₹199 applies.

Shipping charges, if any, are shown at checkout before you complete payment.

4. Order Processing

Orders are processed and handed to our courier partner once payment is confirmed. You will receive an email and SMS/WhatsApp confirmation once your order is placed, and another update once it ships.

5. Tracking Your Order

Once your order ships, tracking details (courier name and tracking number) will be added to your Order History in your Account, and shared with you via email/WhatsApp.

6. Packaging

All hair patches are shipped in discreet, secure, hygiene-sealed packaging to protect the product in transit and to protect your privacy.

7. Failed or Delayed Delivery

If a delivery attempt fails due to an incorrect address, unavailability at the delivery location, or refusal to accept the shipment, additional shipping charges may apply for re-delivery. If your order hasn't arrived within the estimated window, please contact us at hi@rikularora.com or on WhatsApp at +91 95555 56570 and we'll look into it right away.